Merchandise Return Instructions

Returns will be accepted with an RMA number within 30 days of receipt. See Return Policy.

  1. Complete & Submit a Return Merchandise Authorization (RMA) Request Form to initiate any return of merchandise purchased on TIES Depot.
    a. Customers must notify TIES Depot of any damaged products within fifteen (15) days of receipt.
    b. Complete a separate RMA Request Form for each different item being returned.
  2. Upon receipt of your RMA Request Form, TIES Depot will contact the supplier for authorization to return your specified merchandise. TIES Depot will contact you via email (or phone) with an RMA number and further instructions in 3-4 business days.
  3. If you need further assistance, please contact TIES Depot at 651-999-6211 or

Restocking fees may apply and are based on each manufacturer's return policy.